FAQ About PrimeXBT Bot

This is where we’ve collected the most popular questions about our bot. Here you’ll find answers to common queries regarding how to connect the PrimeXBT bot to your account, its key features, and how to use it for trading activities and support.

FAQs for PrimeXBT Bot:

Connecting PrimeXBT Bot

Using PrimeXBT Bot

Security and Support

Connecting PrimeXBT Bot

How do I connect my PrimeXBT account to the Telegram Bot?

1. Log in to your PrimeXBT account.
2. Go to the System Preferences menu.
3. Click on the ‘Connect Bot’ button.
4. Copy your digital secret key.
5. Click on the ‘MyPrimeXBTBot’ link to be redirected to Telegram.
6. Click ‘START’ in the Telegram chat.
7. Paste your digital secret key into the chat to connect your account.

Do I need to enable two-factor authentication (2FA) to use the Telegram Bot?

Yes, you must enable two-factor authentication (2FA) on your PrimeXBT account before connecting it to the Telegram Bot.

What should I do if I encounter issues connecting the PrimeXBT Bot?

Ensure that your internet connection is stable and that you have correctly followed all the steps to connect the bot. If issues persist, contact PrimeXBT support for further assistance.

Using PrimeXBT Bot

What features are available with the PrimeXBT Bot?

Check core account statistics.
View active orders and open positions.
Get current market rates for all available instruments and trading pairs.
Contact PrimeXBT support via live chat directly from Telegram.

How do I check my account statistics using the PrimeXBT Bot?

Type the command /account in the Telegram chat to view your core account statistics.

How do I view my active orders and open positions?

Type the command /orders to view active orders and /positions to see open positions.

Security and Support

Is the PrimeXBT Bot secure?

Yes, the PrimeXBT Bot is secure. It requires two-factor authentication (2FA) for account connection and uses encrypted communications to ensure data safety.

How do I contact PrimeXBT support using the Telegram Bot?

1. Type /help in the bot chat.
2. Follow the provided instructions to connect to live chat support.
3. Ask for assistance or any questions related to PrimeXBT.

What should I do if the PrimeXBT Bot isn’t responding?

Ensure that your internet connection is stable and that you have correctly entered your digital secret key. If the issue persists, contact PrimeXBT support for further assistance.

How do I disconnect my PrimeXBT account from the Telegram Bot?

1. Go to the System Preferences menu in your PrimeXBT account.
2. Click the ‘Disconnect’ button in the ‘Telegram Bot’ module.

Will disconnecting the bot affect my PrimeXBT account?

Disconnecting the bot will only remove the connection between your PrimeXBT account and the Telegram Bot. Your PrimeXBT account and its functionalities will remain unaffected.